PROVIDER OF PRODUCTS ON THE WEB PAGE

Products on the website www.myrawgranola.com are seling by DROBTINKA d.o.o.

We advise you to carefully read the General Terms and Privacy Policy before using the online store page.

PRICES, METHOD OF PAYMENT AND DELIVERY

All listed prices of individual products are listed in EUR (EUR) and include 9.5% or 22% VAT. Prices are valid from 1 July 2018 until cancellation.

PROCEDURE FOR ACCEPTANCE OF CONTRACTS AND METHODS OF PAYMENT

Deliveries are only possible to delivery addresses in the EU, for delivery to non EU addresses, please contact us on info@myrawgranola.com

Cash in Advance

You pay the ordered goods according to the pro forma invoice with PayPal or by Bank Transfer.

Bank Transfer

After your complited order by presing the buy button is going to open the application form with all available products, for order the product you must fill the application form.

via PayPal

After your complited order by presing the buy button is going to open the application form with all available products, for order the product you must fill the application form.

The payment transaction will be carried out automatically by PayPal immediately thereafter. You’ll get more information during the ordering process.

All orders are dispatched within 2-4 working days, and during the period of leave, we are entitled to renew the deadline for a maximum of 20 days.

For delivery to other EU countries, the postage will depend on the amount of the order:

 to 25,00 €

over 25,00 €

over 50,00 €

over 100,00 €

Croatia

5,00 €

7,00 €

8,00 €

8,00 €

Belgium, Austria, Germany, Luxemburg, Netherlands, Italy, Denmark

11,00 €

          12,00 €

13,00 €

14,00 €

Hungary, France, Poland, Czech Republic, Slovakia, Lithuania, UK, Monaco

        18,00 €

        19,00 €

        21,00 €

        22,00 €

Romania, Spain, Sweden, Estonia, Latvia, Finland

        32,00 €

        34,00 €

          35,00 €

          37,00 €

Portugal, Switzerland, Greece, Irland, Bulgarian, Norway

        47,00 €

        48,00 €

          49,00 €

50,00 €

 

We do not answer for the wrong given addresses.

For the non Eu orders please send us an e-mail on info@myrawgranola.com.

Recipt of purchase

You will receive a purchase receipt on your e-mail, and the products will be delivered to the selected address along with the invoice upon receipt of payment to our TRR. In case you want additional information regarding your purchase, refer to the reference number of the order or reference found in the received purchase receipt.

In case you have any questions regarding the purchase or delivery of our products, we can provide you with an e-mail address info@myrawgranola.com.

PROCEDURE OF PURCHASE OF PRODUCTS

When you enter the MyRawGranola.com portal, you will find product descriptions from our online store. If you would like to find out more about the product that is in our offer, click on the button »Buy« (on the first page), then the appropriate sub-page with the application form with the list of the product and the order will be opened.

HOW TO ORDER YOUR DESIRED PRODUCTS?

When the application form is oppend, you’ll have to fill the form with your persona data (name, address,…), you can choose the payment method and mark the product you would like to buy.

To remove a particular product from the shopping cart, simply unmark the ordered product that is currently in the application form.

If you would like to order instead of one, two or more pieces of a particular product, please write the number of the produst you would like to order.

Once you have reviewed the entire contents of the shopping cart and selected the payment method, choose a payment method. At will is Payment by Proforma invoice. You can choose there a prefered payment (PayPal or Bank Transfere), you must also read the Terms and Conditions and when you have read the tick “I accept the Terms and Conditions and I am committed to payment.”

And then click »Send the application«.

For all your inquiries regarding the purchase of products in our online store, please contact us by e-mail: info@myrawgranola.com We’ll respond to your submitted order as soon as possible.

After your payment will appear on our account we will procide your order.

ISSUING INVOICE

DROBTINKA also purchases an invoice after payment within the ordered items. The invoice contains the price and all costs associated with the purchase. The buyer is obliged to check the correctness of the data before the order is made.

CONDITIONS OF DEROGATION FROM THE TREATY

The buyer may withdraw from the contract for the purchase of products within 14 days of receipt of the product by written notice to the supplier and then return the product within a further period of 14 days from the withdrawal from the purchase. It may, however, return the product within 14 days of receipt of the product and shall be deemed to be a withdrawal notice. Upon withdrawal from the contract, we return to the buyer all payments (paid product price and shipping charges) within 14 days from the date of receipt of the written withdrawal from the purchase.

If you start using products, but change your mind, you lose the right to withdraw from the contract. We suggest that products where you find promptly upon receipt that color, size, or any of the other properties are not the same as you imagined, do not open in full, or not open them at all, as far as possible. When opening the packaging, be careful not to damage the packaging and carefully store the packaging, including all the contents that protect your product and individual accessories. This will allow your costs to be reduced whenever possible.

In the event that the returned products are damaged and in the changed amount, we will charge you the appropriate compensation, which will be assessed with the record at the time of refund. These costs or lower value of returned products will be assessed professionally within 3 days after the refund and will inform you about this within 5 days. (The indemnity will be charged at least 30% of the purchase price). Please attach a copy of the invoice and warranty card to the return.

Undamaged product in the same quantity and in the original packaging (please attach the invoice), please send it to:

DROBTINKA D.O.O.
Zabukovica 62
3302 Griže

Slovenia

with the “Refund” attribute. The postage of the refund is paid by the buyer. Refunds will be settled within five business days of receipt of the complaint.

The purchase agreement is stored at the company’s headquarters. Access to it is possible through a personal visit at the company’s headquarters.

DELIVERY TIME

For items in stock, the delivery of goods is up to 2-4 working days after the confirmed order. In other cases, up to 14 days, except in cases where this is specifically indicated by the status of the delivery. For products that do not exist in stock, the delivery time is up to 30 days after the order has been received. In the case of a longer delivery deadline, we will notify you by e-mail or by telephone.

PROTECTION OF PERSONAL DATA

On the basis of the article on the protection of personal data (OJ RS, 86/04 and 113/05), the Ecommerce Manager undertakes to permanently protect all personal data and will use them only for the purpose of fulfilling the order and the rest of the necessary communication. In no case shall the user’s data be transmitted to unauthorized or third parties. The user is also responsible for the protection of personal data.

Personal data obtained from customers on the MyRawGranola.com website is protected and will not be transmitted to third parties without their written consent.

The MyRawGranola.com website administrator reserves the right to establish a business contact to resolve any uncertainties in the verification of information or order or to resolve any disagreements.
You can find out more about our privacy policy and data protection here.

LEGAL NOTICE

The online store MYRAWGRANOLA and all the information on it, product pictures, graphic and video elements on the website are protected and can not be reproduced or used without prior written permission.

INFORMATIONS

For any additional information we are always available at info@myrawgranola.com, where we will be happy to help you and answer the questions, suggestions and wishes you have.

ACCOUNTABILITY

MYRAGRANOLA is doing its best to ensure the up-to-date and correctness of the data published on its websites. Nevertheless, the characteristics of the articles, the delivery period or the price can change so quickly that MYRAGRANOLA sometimes fails to correct the information on the web pages. In this case, MYRAGRANOLA will inform the buyer of the changes and allow it to withdraw from the contract or to replace the ordered item.

EXCLUSION OF LIABILITY

We reserve the right to disable or disable access to the Site due to technical or other problems and maintenance, which means disabling or hindering the use of the online store. In case of technical problems on the website, we associate the right to cancel the contracts awarded, which has been affected by the technical error. In the event of cancellation of orders, we will notify you as soon as possible and provide you with further steps. You must ensure that you have adequate equipment protection (antivirus, etc.) before accessing and using the website. The buyer must ensure the appropriate security and confidentiality of the data used for registration on the website (e-mail address, password).

EXECUTIVE RESOLUTION OF CONSUMER DISPUTES

In accordance with the legal norms, we do not recognize any contractor for out-of-court settlement of consumer disputes as responsible for resolving a consumer dispute that the consumer could launch in accordance with the Out-of-Court Consumer Dispute Resolution Act.

DROBTINKA doo, as a provider of goods and services, enables online trade in the territory of Slovenia, publishes on its website an electronic link to the online dispute resolution consumer dispute platform (SRPS). The platform is available to consumers on the HERE link.

The aforementioned regulation is derived from the Law on out-of-court settlement of consumer disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.

DECLARATION OF NUTRITION AND HEALTH CLAIMS IN PRODUCT DESCRIPTIONS

All information on the MyRawGranola website is only informative and in no way intended as a substitute for the advice of a treating physician or medical personnel, nor can it be a substitute for adequate medical care, as it is not recognized by the health authorities.

Products and claims on individual products in the MyRawGranola online store have not been evaluated by the responsible state institutions and are not intended to treat or prevent illness. Text descriptions of each product are for informational purposes only and have not been validated by the European Food Safety Authority (EFSA).

If you are taking other medicines and other nutritional supplements, contact your doctor before combining these with superciliaries.

FINAL PROVISIONS

The user confirms that he is fully acquainted with the general terms and conditions of MyRawGranola.com and agrees with them.

Concerning potential disputes, both parties are in favor of amicable settlement of disputes. Insofar as no agreement can be reached, the relevant court has jurisdiction.

We reserve the right to make various changes and errors, alterations and errors in prices, written text, content and technical descriptions without prior notice. Images can only be symbolic and do not always reflect the actual situation as a whole.

We wish you a successful shopping!

MyRawGranola online shop

Zabukovica, March 26, 2019

Website www.myrawgranola.com respects your privacy!

• WEBSITE www.myrawgranola.com is owned by DROBTINKA, proizvodnja in prodaja zdrave prehrane, d.o.o.
• Title: Zabukovica 62, 3302 Griže
• E-mail: info@myrawgranola.com

• Registered: Ajpes, branch office Maribor
• Tax number: SI10111255
• We are a taxable person.
• Registration number: 7174578000
• Order number: 2016/46146